What is GAMSTOP?

GAMSTOP is a national online self exclusion scheme. Consumers who register with this scheme are blocked from all online gambling sites registered in Great Britain (England, Scotland, Wales)

What happens when someone registers with GAMSTOP

GAMSTOP is an independent service that offers consumers the choice to exclude from online gambling for periods of 6 months, 1 year or 5 years.
 
Personal details are logged and held by GAMSTOP and each time there is an attempted login or registration using these details the GAMSTOP database is checked. If there is a match the login / registration activity is blocked.

If someone was already logged into their account when the GAMSTOP registration completed then they would be timed out within 24 hours and from that point would be blocked when they tried to login.
 
If you are an existing customer and register with GAMSTOP you will continue to receive marketing and promotional materials until you notify us you have registered with GAMSTOP or try to login. This is because GAMSTOP is an independent scheme and we can only identify if a customer has registered when they attempt to login or notify us. Once we mark your account(s) as self excluded by GAMSTOP we will cease all marketing and promotional activity and you will be unable to use any online / omni-channel services where a login is involved. Any outstanding funds in your balance will be returned via your chosen deposit method.
 
It is important that you let us know if you are registered with GAMSTOP so we freeze your account and as well stopping marketing and returning funds we can prevent any dormancy fees being applied to your account as a result of inactivity.
 
New customers who have signed-up with GAMSTOP will not be able to register with any of our online brands, including for any multichannel products.
 
We have updated our General Ts&Cs to include use of the GAMSTOP scheme

How do consumers contact GAMSTOP

The GAMSTOP website address is www.gamstop.co.uk
 
Full contact details for the service are available from the website.
 

Frequently asked questions

 I have registered with GAMSTOP and want to withdraw my remaining funds, how do I get these funds?
 
If you follow the login process until you see the error message that blocks your login then your funds will automatically be returned to your current registered payment method within 5 working days. This would need to be done for your Coral or Gala account and separately for any Ladbrokes account.
 
Alternatively you can email us and we will process the refund manually. Please include your username and date of birth in any correspondence and write to the corresponding addresses for your account type:
 
Ladbrokes: Responsiblegambling@ladbrokes.co.uk
Coral: Responsible.Gambling@Coral.co.uk
Gala: Responsiblegambling@galacoral.com
 
If you have no payment method to refund, the funds will remain safely in your account until you provide us with your Bank account number and sort code. To provide your Bank details or for further information on refunding your balance please e-mail:
 
I registered with GAMSTOP and want to start gambling again, how can I do this?
 
In the first instance you will need to contact GAMSTOP to discuss this and arrange to de-register from the scheme once your exclusion period expires. Once your exclusion is lifted with GAMSTOP you will be able to contact us to reactivate your account or if you are a new customer you will be able to register.

I registered with GAMSTOP but can’t remember when my self-exclusion expires, can you tell me?
 
We don’t hold any information about the length of your exclusion, when it started or when it will cease, you will need to contact GAMSTOP to get this information.
 
I have not registered with GAMSTOP but have been told that my account is blocked due to GAMSTOP, can you help?
 
We do not hold any details for GAMSTOP self exclusions and cannot amend or lift any exclusions that have been applied. You will need to contact GAMSTOP to discuss this.
 
I have registered with GAMSTOP and you are still sending me promotions and offers, why are you doing this?
 
Because GAMSTOP is an independent service we don’t hold any information about who has or has not registered. As soon as we find out you are registered with GAMSTOP we will stop sending marketing. If you try to login to your account this will automatically trigger an account block and prevent any future marketing or you can email us to notify us that you have self excluded via GAMSTOP and we will act accordingly.
 
If you choose to email us please include your account name, date of birth and advise us that you have registered with GAMSTOP

I registered with GAMSTOP 12 months ago and you have taken money from my account?
 
Because GAMSTOP is an independent service we don’t hold any information about who has or has not registered. If accounts remain open with no activity we may apply dormancy fees. As soon as we find out you are registered with GAMSTOP we will freeze your account and return any fees. If you try to login to your account this will automatically trigger an account block and prevent any future marketing or you can email us to notify us that you have self excluded via GAMSTOP and we will act accordingly.
 
If you choose to email us please include your account name, date of birth and advise us that you have previously registered with GAMSTOP and you have had fees taken.

If I register with GAMSTOP can I still bet in an arcade, betting shop, bingo hall or casino?
 
If you have self excluded from online gambling with GAMSTOP you will not be able to bet in a betting shop if that involves a login to an online account (this includes multichannel accounts.)
 
All other forms of betting will not be affected.
 
If you wish to self exclude from gambling across different retail outlets such as arcades, bingo halls, over the counter in betting shops and casinos you should register with the relevant self exclusion scheme here:
 
http://optintoselfexclude.info/home/