What is the Welcome Offer?
When you make an account with Gala Spins, you will be entitled to our Welcome Bundle where you can get your hands on a £20 Bonus and 30 Free Spins! Please note: All customers must be fully verified before accepting any offers. You can find help on how to verify HERE. However please ensure that you have also read and understand the full Terms & Conditions for our Welcome Bundle before signing up.
See the video and help section below for full details:
How do I receive and use my bonus and free spins?
1) You can only receive your bonus and free spins as part of our Welcome Bundle if you are a new customer with us at Gala Spins.
2) If you are registering from the UK your account should be verified upon signing up; if it is not, we will let you know. If you do hear from us you can follow our guide on how to verify your account in our Account Verification help pages .
3) Once you have opened your account and become verified you will be able claim our Welcome Bundle. To do this you will need to deposit and spend a minimum of £10 on any of our qualifying games.
The qualifying games are listed below:
Fluffy Favourites, Rainbow Riches Pick N mix, Big Banker, Rainbow Cash Pots, Reel King Mega, Super Lion, Starburst, Loot'EnKhamun and the Dead Sea Scrolls, Fishing Frenzy, Fishing Frenzy Jackpot King, Rainbow Jackpots Power Lines, Irish Frenzy, Cleopatra, Multifly, Book of Dead, Mobsters On The Run, Pots O Riches, Wolf Gold, Rainbow Riches, Cleopatra Gold, Vikings Go Berzerk, Dynamite Riches, Action Bank Plus, Super Gold 7's, Pirates Frenzy, Beat The Bobbies, Gold Frenzy, Rio Stars, Rainbow Riches Freespins, Super Hot Fruits, Tigers Glory, Phoenix Sun & Ticket to the Stars.
4) Once you have done this, you can claim your £20 Bonus, just go to “My Bonuses” in the “Promotions” tab.
5) Your Bonus will have a wagering requirement of 20 times of the initial £20 amount. Your Free Spins will be to the value of 10p each and have a 10 times wagering amount.
Please note: The Bonus and Free Spins must be accepted and used within 7 days of being credited otherwise they will be forfeited.
What are wagering requirements?
A wagering requirement means the number of times you need to play through a bonus before you’re able to withdraw any winnings.
- In this case, you’re given a £20 Bingo bonus with a 20x wagering requirement. This means you need to spend £400 of Bonus funds on games (20 x £20).
- And as your spins have a x10 wagering requirement, this means you will need to spend £100 of Bonus funds on Slot Games. Remember, all of this must be done within 7 days before you can withdraw any winnings.
- If you’ve spent £400 and £100 of Bonus fund within the 7 days, your winnings will now show in your withdrawable balance.
If you deposit any more after your welcome bonus has been activated, your bonus will be spent first.
Why do I not have my Bonus/Free Spins?
Here are a few common reasons:
- Your account may not be verified. Your account should be verified upon signing up with us, if it is not, we will let you know. For more help on verification please see our Account Verification help pages.
- Have you made sure to deposit and stake £10 on our qualifying games? If you have not deposited and staked the full £10 on any of our qualifying games, or if you have staked the £10 on a non-qualifying game, you will not qualify for the Welcome Bundle.
- Have you deposited made via Paypal, Moneybookers, Paysafe, Neteller, Skrill or via any pre-payment card? If so, you are not eligible for the bonus. Please deposit using a valid payment method via the cashier HERE.
- Make sure to check your “My Bonuses” and “My Free Spins” sections within the “Promotions” tab, your Bonus and Free Spins could be waiting there to be accepted.
If you have met the requirements and your Bonus and Free Spins are still not in your account, please contact our Customer Service Team.