How do I clear my cache and cookies?

Cookies are small text files that websites store on your computer to help give you a personal experience. Cookies are used to hold your preferences when you log into the website, such as your site language and odds format. They are also used to store other materials that enable the site to provide a personalised experience once you're logged in.

A lot of technical issues, such as accessing or viewing our site, or something not working properly, can be resolved by deleting your cookies and temporary internet files.

Desktop/Laptop computers

Google Chrome

With an open browser window, select the Wrench icon (PC) / 3 dots icon (Mac), located in the upper-right corner. Next go to 'Tools' (PC) / 'More Tools' (Mac), then 'Clear Browsing Data'.. Select 'Advanced', then remove the tick from everything other than 'Cookies and other site data' and 'Cached images and files'. Click 'Clear data'. Chrome will take a few moments to clear your cookies & cache.

Mozilla Firefox

Open the Firefox menu by click on the icon that resembles a stack of books in the top right hand corner. From here go to 'Preferences', 'Privacy & Security' then scroll down to 'Cookies and Site Data'. Click 'Clear Data'. Make sure that both 'Cookies & Site Data' and 'Cached Web Content' are ticked, then click 'Clear'. A warning will advice that you may be signed out. Click 'Clear Now'. After a few seconds the process will complete.

Internet Explorer

With an open browser window, press Ctrl-Shift-Delete on the keyboard. This will open the Delete Browser History window. Here you can select which items to delete - ensure Temporary Internet Files is selected, then click 'Delete'. After a few seconds, the process will complete.

Microsoft Edge

With an open browser window, click on the icon with three horizontal dots in the top right of the window. This will open the More menu. Click on Settings. Under 'Clear Browser Data' select Choose what to clear. Click the check boxes next to 'Cookies and saved website data' and 'Cached data and files', then click on 'Clear'. After a few seconds the process will complete.


Click 'Safari' at the top left of the screen, then 'Preferences'. Select 'Privacy' then 'Manage Website Data'. Click 'Remove All' to clear the data. After a few seconds the process will complete.

Mobile/Tablet devices

Chrome (Android)

Open Chrome. At the top right tap More, then History. Select 'Clear Browsing data'. You'll need to specify a date range - to delete everything select 'All time'. Check the boxes next to 'Cookies and site data' and 'Cached images and files'; then tap 'Clear data'.

Safari (iPad / iPhone)

Open System Preferences. Go to Settings, Safari and tap Clear History and Website Data. This will take a few seconds.

If you are using the app rather than the browser, we recommend doing the above, plus uninstalling the app. Download the current version of the app from the app store then try again.

Last modification date: 7/2/2019