Time-Out and Self-Exclusion
Time-out or Cool-Off periods
Gala Spins customers can take a break from gaming at any time. These breaks can go from a day, 1 week, 1 month or any other period up to 6 weeks. Once the time-out/cool-off period expires, the account will reopen automatically.
Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.
Self-exclusion periods have a minimum duration of 6 months. The maximum length of the self-exclusion can be indefinite (non-UK customers) or set to last up to 5 years (UK customers; this can be extended upon customer request).
Please note that during a time-out/cool-off or self-exclusion period, customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.
To set up a time-out/cool-off period or to self-exclude please click here.
This page was last reviewed and updated: December 2019